FAQ, RETURNS & EXCHANGES

WHAT HAPPENS IF I FORGOT TO ADD MY DISCOUNT CODE?

• We cannot apply a discount code to your order after you have already completed your purchase.

WHAT IS MY SHIPPING COST?

• *APPAREL ONLY*
  • A flat rate of $5.95 is charged on all domestic apparel orders in the US. A flat rate of $15.00 is charged on all apparel orders to Canada. A flat rate of $25.00 is charged on all international apparel orders.
• *OTHER*
  • Standard carrier rates apply. Shipping will be determined based on the size and weight of the package(s).

WHEN SHOULD I EXPECT MY ORDER TO SHIP OUT?

• Most of our orders ship within 1-3 business days of the date of purchase. Shipping times may vary due to availability. As soon as your order ships you will receive an email confirmation. We anticipate high volume of orders during the holiday season, so please allow extra time for processing and shipping.

WHEN WILL I RECEIVE MY ORDER?

• Most U.S. orders will be delivered within 2-5 business days from the date it has been shipped out.
  International orders may take up to 3-5 weeks to be delivered depending on customs policies for your country. Free shipping discount codes do not apply to international orders. All applicable customs fees, taxes and duties are the sole responsibility of the customer.
  Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times or incorrect shipping information provided.

WHERE IS MY ORDER?

• If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of USPS to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you’re not going to be home during delivery hours, we suggest calling USPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit minus the shipping cost will be issued upon us receiving the package.
  If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
  Robbie’s Marine Enterprises inc. does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

HOW DO I RETURN AN ITEM?

• If you are not 100% satisfied with your purchase, you can return your order to us within 14 days to receive a refund. To be eligible for a return, all products must be unworn, unwashed, unused or undamaged and be returned within 14 days upon delivery. Merchandise must have all original tags attached. Women’s swimwear must have all tags and hygienic liner intact. If returned with the original receipt, you will receive an exchange or refund for the original purchase price. International orders can only be returned for credit, not exchanged. Please contact Robbie’s Customer Service Department at customerservice@robbies.com to request a return authorization number (RMA). Make sure to keep your return tracking info because we will need it.
• We do not provide prepaid shipping labels unless an item is incorrect or damaged.
• Please send your return with your packing slip/invoice to:

THE ROBBIE’S SHOP
ATTN: RETURNS
77522 Overseas Hwy
Islamorada, FL 33036

I TRIED TRACKING MY PACKAGE & IT SAYS INVALID. WHATS SHOULD I DO?

• Don’t panic. This is normal, especially over weekends and holidays. USPS usually takes 24-48 hours to update their tracking information. If you still feel like there is a problem, feel free to contact us at customerservice@robbies.com with your order number and we’ll take a look into it for you!

CAN I CONTACT YOU GUYS DIRECTLY WITH ANY QUESTIONS?

• Feel free contact us anytime at customerservice@robbies.com!